Frequently Asked Questions
Everything you need to know about our jewelry, shipping, and more.
What materials are utilized in Ania Haie jewelry?
Our jewelry is crafted from 925 sterling silver with high-quality plating options including 14kt gold, 18kt gold, and rhodium. All our pieces are nickel-free and hypoallergenic.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in its original pouch or a cool, dry place when not in use.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Standard orders are typically processed within 1-2 business days. Delivery times vary by location, usually ranging from 3-5 business days for domestic orders.
Can I return or exchange my order if I change my mind?
Yes, we offer a 28-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Does my jewelry come with a warranty?
Every Ania Haie purchase includes a 12-month warranty from the date of purchase. This covers any manufacturing defects but does not include accidental damage or general wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay in select regions.